Returns & Eligibility
We want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return:
✔️ The item must be in the same condition as received – unused, unworn, with original tags, and in its original packaging.
✔️ A receipt or proof of purchase is required.
✔️ Returns must be requested before sending the item back – unauthorized returns will not be accepted.
To start a return, contact us at [email protected]. If your return is accepted, we will provide a return shipping label and instructions on how to send your item back.
For any return-related questions, feel free to reach out!
Damaged or Incorrect Items
We take quality seriously! If your item arrives damaged, defective, or incorrect, please:
Inspect your order immediately upon delivery.
Contact us at [email protected] as soon as possible.
We will review the issue and make things right – whether through a replacement, refund, or another resolution.
Items That Cannot Be Returned
Unfortunately, some items are non-refundable and non-returnable, including:
Sale items (discounted or clearance products)
Gift cards
Exchanges
Need a different item? The best way to get what you want is to:
Return your original item first.
Once your return is approved, place a new order for the desired item.
This ensures the fastest processing time and avoids stock issues.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved, your refund will be processed automatically to your original payment method.
Processing times may vary depending on your bank or credit card provider – it may take several business days for the refund to appear in your account.
Need Help?
If you have any questions about returns, exchanges, or refunds, contact us at:
📧 Email: [email protected]
🌐 Website: Pixoram
We’re happy to assist you!