General Overview
At Pixoram, we strive to ensure a smooth and reliable shipping experience for both buyers and sellers. To maintain trust and consistency, sellers must use the shipping service selected by the buyer during checkout and adhere to the shipping standards outlined below.
Failure to comply with this policy may result in penalties, including listing removal, account restrictions, or suspension.
Seller Responsibilities
Sellers are required to:
Upload accurate tracking details – The provided tracking number must correspond to the listed shipping location.
Mark the item as “shipped” once it has been dispatched.
Use the buyer’s selected shipping service – The shipping method chosen during checkout must be used to avoid delays or dissatisfaction.
Review costs and delivery times before listing items – Ensure that the available shipping options are clearly stated.
Ship items within the stated handling time – The estimated dispatch time must be accurately reflected in the listing.
Provide transparent shipping costs – Only the actual costs related to shipping and handling can be charged, including:
The exact cost paid to the shipping provider
Packaging materials, insurance, and handling expenses
Any additional services requested (e.g., signature confirmation, registered mail, return receipt)
Seller Restrictions
Sellers must not:
Use a slower shipping method than the one selected by the buyer.
Add extra fees for handling or packaging when offering free shipping.
Delay shipments after receiving notification of a completed payout.
Consequences of Non-Compliance
Failure to follow Pixoram’s shipping policy may lead to actions including:
Listing removal or administrative cancellation
Reduced visibility in search results
Lower seller ratings
Buying or selling restrictions
Account suspension
All fees paid for listings or accounts subject to disciplinary action will not be refunded or credited.
Why This Policy Exists
This policy ensures:
Buyers receive their orders on time and as expected.
Sellers maintain high performance standards and reduce defect rates.
A fair and transparent marketplace that builds trust and satisfaction for all users.
For any questions regarding shipping policies, please contact Pixoram Support.